Terms and Conditions

Terms and Conditions

The following terms and conditions apply to all donations made to Helping Little Angels.

Our contract

If you place an online donation with Helping Little Angels an email confirmation will be sent to you in acknowledgment of your payment details. Your donation will then be processed, and you will receive a Final Receipt.

Description of items

We will take all reasonable care to ensure that all details, descriptions and prices of donation items appearing on the website are correct at the time of when an order is placed. We reserve the right to refuse donations where information has been mis-published, including prices and promotions.

Cancellation and refunds

We offer a 14-day refund policy which begins from the date you make your donation. If, however your order has already been placed and in production then we reserve the right to refuse a refund.  Under extreme extenuating circumstances a refund maybe considered.

A refund requested within the 14-day period will be refunded either to the full value or part value of your donation depending at the stage the item(s) has progressed.

Refunded payments will be refunded in the same manner it was placed.

If you wish to contact us about returns, please click (LINK)

Security

When submitting your donation, you are agreeing to allow Helping Little Angels to use your personal data for the purpose of processing your donation. For further information on privacy and security please see our Privacy Policy.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Donation at any time. You will be subject to the policies and Terms and Conditions of Donation in force at the time that you use the website, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to donations previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. Helping Little Angels charity registration number is 1118152.

 

Complaints Procedure

Although we try to ensure all donations are ordered correctly and to your requirements there may be instances when these have not been fully adhered to. In these extremely rare circumstances we would ask that you complete the online form (Link) or write to the office so that these can be rectified. In these circumstances we require complaints to be in a written form.

The process begins with your completed form being submitted to the Office Manager who will in their capacity deal with the complaint with firstly an acknowledgement of your complaint within 5 working days. Depending on the nature of the complaint an investigation may need to be undertaken to resolve the issue with a letter or email sent to you outlining the resolution.

If this cannot be resolved by the Office Manager, it will be raised with the Board of Trustees who will review the complaint and investigate it further and endeavour to respond back to you within a reasonable period of time with a resolution or explanation.

 

Helping Little Angels is committed to safeguarding your rights online.

The following above policies enables you to understand how your personal rights can be used.

These may change from time to time so please check back periodically.